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Staff Training

Staff Training

Staff Training

Staff Training

Good Food and Wine are the nuts and bolts of a restaurant, chalet, lodge or hotel. 

Likewise, guest experiences can be won or lost by good or bad food and wine pairing.

Some establishments and businesses aren’t suited to have a full time Sommelier on staff yet wine sales are an integral part of the business plan.
Often large sums are spent on searching for good Chefs but front of house staff are left to fend for themselves with little or last minute training.

Wineries and distributers will often offer educational wine seminars to clients based on their products, which helps staff to gain greater knowledge of what they are selling.

A Sommelier can also share that knowledge along with other aspects relating to wine: Sales, service, cellaring, purchasing and, more importantly, the human aspect of what guests like.

Staff Training

Staff training with a difference....oh and it was a lot of fun too!

Finding the right person with the right experience to teach your staff is the difference between "That was an ok wine class" and "OMG that was SO informative I can't wait to tell others!"

Today's guests expect more than "here's a glass of wine with your dinner" or "try this one I think you'll like it".

They want to know what they are drinking, where it comes from, why it has been chosen for them or maybe even given a little history about the wine.
They want to be informed, it's part of their experience with the wine, whether in a catered ski chalet or in a wine store.

To be at the forefront of customer satisfaction, investment in your staff, providing them the tools and the confidence to be able to offer premium service is what sets the elite above others. 

It's the little things that make the difference.

As an impartial educator, Di will not only show your staff how to make the most of their new found wine knowledge but show them how to enjoy wine so that they are not afraid of it.

Staff Training

Ask yourself this:

Do you want to enhance your customer’s experience?

Do you want your business to be known for quality service and attention to detail?

Do you have staff in need of some wine education?

Do you want to increase your wine sales?

Do you value your staff?

If you answered "yes" to any of these then you most likely need some form of staff education to help enpower them to be able to offer a premium service to your clients.

 

Staff Training

The Sommelier Chef, Di Warren has had many years of experience in the hospitality industry including resorts, restaurants and hotels.
Di uses her culinary experience and wine knowledge to custom make a seminar (or seminars) based around your staff’s needs and goals.
Being able to communicate effectively and understand the needs of both servers and customers is something that Di excels at. 

 

Contact me today to discuss your needs and allow me to create your Custom Seminar.

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